Return Policy

Latest changes as on 29-08-2017

We believe that in order to have the best possible online shopping experience with feeldiamonds.com, our customers should be 100% satisfied with their purchase. So, if you're not happy with your purchase for any reason, just go through our easy self-service return process. All returns must meet our guidelines, please review our full Return Policy carefully.

Before returning your product please contact our customer care, we will guide you in a simple way to ease your return process.

15 days Return Policy

For the first 15 days after your purchase you may return the merchandise for a full money back refund, excluding any shipping charges.

Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and warranty cards. Once it is used it is not possible to return.

Please do not write or place shipping labels or stickers on the manufacturer's packaging box.

If a product is received defective or incorrect, please contact us immediately and we will do whatever possible to resolve the issue. We will also cover return shipping if we are notified prior to return.

Simply follow these easy steps for a full refund.

  • Download self service return form https://feeldiamonds.com/index.php?route=account/return/insert
  • Fill out the self-service return form
  • Securely package your return product with original documents.
  • Send an email to our customer care https://feeldiamonds.com/contact

The return shipping cost is only refundable if the product is received defective or incorrect.

And of course, you can always exchange the product you like from our online store with the current return product value.